Return Policy

Sol is committed to making tools that illuminate the mind. Our team understands that sometimes returns are necessary and we want to make the experience as smooth as possible. We have established the following return policy, which supplements and forms a part of our Terms and Conditions.

Eligibility for Returns. If you are not satisfied with your purchase of a Sol Reader, you can request a return of your Product for a refund within 30 days of the original shipping date. You may only request a return if the Product is in “like new” condition. Sol’s Return Policy does not cover ordinary wear and tear (i.e., Products in a “used” condition) or damage caused by improper use, neglect, or accidents, subject to the terms of Sol’s Limited Warranty.

Return Process. To initiate a return, simply visit our Returns portal and provide your Order Number and zip code. Once your return has been authorized, you will receive an email with a prepaid shipping label and other return instructions. All returns must be shipped in the original packaging, including all original accessories, manuals, and packaging materials. Sol is not responsible for packages lost in transit without proof of tracking.

Refunds. Once we have received your returned Product, we will inspect the Product to confirm it is eligible for return. Once the inspection is complete, if we have determined that the Product is eligible for return, you will receive a refund credited back to the original payment method. Refunds will be processed within ten business days of Sol’s receipt of the returned Product.

Damaged Products. If your Product is returned in damaged condition, with missing parts (including, for example, the original accessories, manuals, and/or packaging materials), or otherwise has signs of abuse or is not in “like new” condition, Sol reserves the right to (a) refuse a refund, (b) reduce the refund amount (proportionate to the Product’s decrease in value due to the damage and/or missing parts as determined by Sol), or (c) charge additional restocking fees, all at Sol’s discretion.

Further Support. At Sol, we value your trust and aim to make the returns process as straightforward and convenient as possible. If you have any other questions or need further assistance, please Contact Us.